Política de reembolso

KALVORA RETURN & REFUND POLICY

At Kalvora, operated by KALVORA GLOBAL LLC, we are committed to delivering exceptional quality and design. If you are not completely satisfied with your purchase, we are here to assist you.

30-DAY RETURN POLICY
We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return.

ELIGIBILITY REQUIREMENTS
To be eligible for a return:
- The item must be unworn, unwashed, unaltered, and in its original condition.
- All original tags, packaging, and accessories must remain attached.
- Proof of purchase or order number is required.

HOW TO INITIATE A RETURN
To begin a return request, please contact our support team at kalvoraglobalco@gmail.com with your order number and reason for return. Once approved, our team will provide detailed instructions on how and where to ship your parcel. Unsolicited returns sent back without prior authorization will not be accepted.

DAMAGES AND INCORRECT ORDERS
Please inspect your order immediately upon delivery. If an item arrives defective, damaged, or incorrect, contact us within 48 hours at kalvoraglobalco@gmail.com so we can evaluate and resolve the issue swiftly.

REFUNDS
Once your returned item is received and inspected at our facility, we will notify you of the approval status. Approved refunds will be processed automatically to your original payment method within 5–10 business days.